Terms of Use

Version of 3 November 2026

These are the general rules for using the CoffeeBreak platform: the coffeebreak.kz website and the app for iOS, Android and web. Detailed terms for each role are set out in the offer you accept when you join. If the offer and this page differ, the offer prevails.

Who provides the service

HighTengry LLP, BIN 260840032425, Astana, Republic of Kazakhstan ("the platform", "we"). Contact: coffeebreak@hightengry.kz.

What CoffeeBreak is

A platform for coffee shops with two sections.

• Purchasing. Coffee shops order goods from different suppliers in one place and see the market median price next to the supplier's price. There are no hidden mark-ups.
• Shifts. Coffee shops publish shifts, and workers choose which shifts to take. The platform acts as a platform employment operator and tax agent. This section may not be available in every city or for every venue.

Registration and verification

• You sign in to the app with your phone number. You are responsible for making sure no one but you uses your sign-in.
• The information you provide must be true and up to date.
• A coffee shop is verified before it can place orders and publish shifts. Until then it can browse the catalogue.
• A supplier applies to join. Its goods appear in the catalogue only after the platform approves the application. Changes to a supplier's payment details require additional confirmation to protect coffee shops from fraud.
• A worker goes through the identity and status verification required for platform employment.
• Only people aged 18 and over may use the platform.

Purchasing

• The supply contract is between the coffee shop and the supplier. The platform is not a party to that contract and is not responsible for product quality, delivery times or settlements between them.
• The coffee shop pays the supplier directly. The platform does not accept or hold other people's money. The supplier confirms receipt of payment in its account.
• Purchasing through the platform is free for coffee shops.
• The supplier pays the platform once a month by invoice. The amount depends on the supplier's total turnover through the platform and is calculated on the scale in the supplier offer.

Shifts

• The worker chooses shifts and may decline any offer. The worker is not subject to the coffee shop's internal work rules.
• The coffee shop pays for the shift in advance: the rate for the time worked plus the platform service fee. The total is shown before the shift is published.
• The rate is the worker's income. The platform withholds 4% social payments from it and transfers them to the budget. The worker sees the take-home amount straight away.
• Arrival for a shift is confirmed by a location-based check-in in the app and, if a POS is connected, by POS data.
• The worker is paid after the shift is closed, within the time set in the offer. If a shift is disputed, the payout is held until the dispute is resolved.

What is not allowed

• providing someone else's or false information, or impersonating another person or company;
• arranging payments outside the platform for shifts found through it;
• listing goods that may not be sold in the Republic of Kazakhstan;
• interfering with the platform or trying to access other people's data or accounts.

If these rules are broken, we may suspend access to the account or catalogue. We will tell you why.

Liability

We do our best to keep the platform running without interruption but cannot always guarantee it. We are not liable for losses caused by other participants, communication failures or circumstances beyond our control. Our liability to you is limited to the amount you paid the platform in the last month.

Ending use

You can delete your account at any time in the app or by request to support. Unpaid invoices and open shifts must be settled before deletion.

Governing law and disputes

These terms are governed by the law of the Republic of Kazakhstan. We first try to resolve disputes through negotiation. If that fails, the dispute is heard by the court at the location of HighTengry LLP in Astana.

Changes

A new version of the terms appears on this page with a new date. We announce material changes in the app at least 10 days before they take effect.

Language versions

These terms are available in Russian, Kazakh and English. If the versions differ, the Russian version prevails.